cushlab

terms

PAYMENT
Cushlab accepts all credit and debit cards with the exception of American Express and Diners Club. If paying by cheque, please write your cheque guarantee card number, guaranteed amount and expiry date on the back of your cheque and post to Cushlab, Unit 7a Leigh Green Industrial Estate, Appledore Road, Tenterden, Kent TN30 7DE.
Cheques will require 5 working days to clear before we send your goods. Please make cheques payable to Cushlab.

DELIVERY
UK: All our cushions are made to order, however we aim to deliver your goods within 14 working days from receipt of your order although generally it is faster. If we are waiting for fabric and your order will be delayed then we will contact you to advise of a new delivery date.
A delivery service charge applies to all orders, all orders are sent 'recorded delivery'.
OVERSEAS: We accept orders for delivery to any destination in the world, with delivery charges quoted on receipt of your order.

RETURNS AND EXCHANGES
We want you to love your purchase. However please be aware that because items are made to order we cannot refund if you are unhappy with colour matches, in order to counter this problem we do offer a free swatch service so that you can make sure you are happy before you place your cushion order. Also with bespoke orders for sizes and styles not available from the website there is a no refund policy unless the goods arrive faulty.
To make a return, write on the back of your delivery note, giving your reason for return and wrap the item securely. We will also refund the delivery if the refund is as a result of our error.
We cannot take responsibility for goods lost in return transit if you do not use a secure method of posting.

TRADE DESCRIPTIONS ACT
All dimensions are appropriate and every care has been taken to ensure that colours are reproduced accurately. As all of the items are made individually from natural materials so shading, stitching and dimensions may vary slightly from the product pictured. Please note that we are happy to send fabric swatches for the cushions out free of charge before you make an order so that you can check colour and quality.

FEEDBACK
We welcome comments on any aspect of our products and service. Please email:
cushlab@btinternet.com